Cancellation / Return / Replacement Policy / Damage Policy

Eligibility Criteria for Product Replacement

We offer Only replacement for all the Orders placed on the website. Your purchase is eligible for replacement within 7 days of delivery, provided it meets all of the following conditions:

  • Incorrect Product:
    The product delivered does not match the item description on the website or a wrong product has been delivered. 
  • Manufacturing Defect:
    The product received has a manufacturing defect identified at the time of delivery.
  • Reporting Timeline:
    The issue must be reported within 7 Days of delivery.
  • Unboxing Video Mandatory:
    A clear unboxing video recorded at the time of opening the parcel is required for verification. Customers are informed that, at the time of receiving the shipment to record an unboxing video for security purposes. The video shared should be uncut, non-edited & raw. If any kind of manipulation is found the case will stand rejected effective immediately.
  • All the conditions and cases will be verified transparently by our customer support team, and replacements will be processed after their approval. The decision of Autofy & Team will be deemed final.
  • Product Condition:
         The product should be unused, free from damages or wear & tear, or scratches which occur during usage. Used products will not be replaced. The product should have original outer box packing, accessories, tags/cards etc. supplied with the product.  

Any replacement basis color, power, brightness or similar personalized preferences will not be considered.

Failure to meet any of the above conditions may result in rejection of the replacement request.

Process of Replacement

If your purchase meets the eligibility criteria mentioned above, please contact us within 7 days of delivery at:

Please share the following details while raising the request:

  • Order number
  • Reason for replacement
  • Clear images and videos in case of a defective or incorrect product

IMPORTANT:
Immediately stop using the product. Place it back in its original packaging, seal it properly, and ensure the product is unused, undamaged, and includes all accessories, inserts, and invoice slips.

Quality Checks & Approval

  • Digital Verification:
    Images and videos shared by the customer will be reviewed as an initial verification step.
  • Physical Verification:
    Once the product reaches our warehouse, it will undergo a physical inspection. Approval for replacement is decided on a case-by-case basis after inspection. Replacements will not be processed for damaged/used products.

IMPORTANT:
Digital verification does not guarantee approval. Final approval depends on the physical verification conducted at our warehouse.

Important Notes

  • Products sent without prior return or replacement approval will not be accepted.
  • The complete replacement process may take up to 15 working days.
  • A replacement product will be dispatched only after the original product is received and passes quality checks.

Can I Cancel My Order?

Yes, you can cancel your order only if it has not been shipped.
Once the order is shipped, cancellation requests will not be accepted.

To cancel an order, please contact us at support@autofystore.com or via WhatsApp 9999-699-328 as soon as possible.

Do You Offer Returns?

We offer replacements only within 7 days of delivery, subject to eligibility criteria and verification.

Are There Any Conditions for Replacements?

Yes. Replacements are accepted only if:

  • The product is unused and undamaged
  • Original packaging, accessories, and invoice are intact
  • Eligibility criteria are met as mentioned in the above section
  • An unboxing video is provided as stated in the above section

Products damaged due to usage, mishandling, or missing accessories are not eligible.

Do You Offer Exchange?

Yes, we offer product replacement (exchange) under eligible conditions.

What Is the Exchange Time Frame?

  • Exchange requests must be raised within 7 days of delivery
  • Replacement is dispatched only after the original product is received and approved
  • Please read the sections mentioned above

What Are the Conditions for Exchange?

  • Incorrect or defective product
  • Reported within 7 days of delivery
  • Unboxing video provided
  • Product unused and in original condition

Can I Exchange a Product After Purchase?

Yes, but only within 7 days of delivery and subject to eligibility criteria and quality checks. Exchanges are not available for products damaged due to use or mishandling.

Quality Exceptions for Replacement

Returns or replacements will not be accepted in the following cases:

Applicable Only for Vehicle Covers

  • Dog Bites or External Damage:
    Our vehicle covers are not designed to protect against damage caused by animals such as street or wild dogs. Such external damage is beyond our control and is not covered under the return or replacement policy or warranty policy.
  • Cover Colour Fading:
     Vehicle covers are exposed to extreme weather conditions. Light-coloured covers may fade over time with outdoor use. This is a natural process and does not affect the protective layers of the cover. We do not offer any guarantee against colour fading.
  • Custom Vehicle Covers & Additional Fittings:
     Customers must inform us in advance about any additional fittings or modifications on the vehicle when ordering a custom vehicle cover. Since covers are made based on the measurements and details provided by OEMs, we cannot guarantee compatibility if such information is not shared. Exchanges will not be accepted due to incompatibility with undisclosed fittings.

Applicable for All Products

  • Colour Variations:
     Minor colour variations between product images and the actual item may occur due to lighting conditions and studio photography. Such variations are normal and are not eligible for replacement.
  • Washing & Colour Fading:
    Washing or improper care may lead to colour fading over time. Customers are advised to follow the provided care instructions. Fading caused by washing or usage is not covered under return or replacement.